Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

Continuing to use the site after a change has been made is your acceptance of those changes.


1. Rate

Tour prices are valid till December 2012 is nett price and quoted in American dollar (USD) or Vietnamese dong (VND) per person.


2. Included in quoted programs

  • • All accommodations as noted in the itinerary.
  • • Meals as specified in the itinerary.

3. Not included in quoted program prices

  • • Airport transfer unless otherwise stated;
  • • Early and/or late check in at hotels unless otherwise stated;
  • • International airfares unless otherwise stated;
  • • Visa fee and visa arrangement fee;
  • • Airport departure taxes;
  • • Gratuities and tips hotel/restaurant staff, bellboy, local guides/drivers and Tour Leader;
  • • Meals other than specified in the itinerary;
  • • Beverages other than included in pre-tour documentation,
  • • Sightseeing not included in the itinerary;
  • • Personal expenses such as laundry, communication charges and optional activities (which are subject to availability)


4. Deposit and Cancellation

Deposit payment can be settled by telegraphic transfer, credit card authorization letter or through

Western Union Global Transfer. Deposits are generally 50% total rate (Non-refundable) is required at booking.

Cancellation will be charged as follow:

a, For FIT booking (group of less than 7 cabins

• More than 7 days prior to trip departure: No charge

• 7 days - 3 days before arrival: 50% charge

• Less than 72 hours prior to check-in: 100% of total rate

• No show: 100% of total rate

b, For GIT booking (group of from 7 cabins)

• More than 60 days prior to trip departure: No charge

• 60 days - 31 days before arrival: 50% charge

• From 30 to 15 days prior to check-in: 75% of total rate

• Less than 15 days prior to check-in: 100% of total rate

• No show: 100% of total rate


5. Final Payment

Final payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 60 days prior to the departure date for GIT booking and 07 days prior to the departure date for FIT booking. If reservations are made less than 60 days prior to the departure date for GIT booking and less than 07 days prior to the departure date for FIT booking, payment in full is required at the time of booking. If final payments are not received on time, Luxury & Leisure Travel may cancel the reservation and invoke the cancellation fee.

Payment will be settled through our bank account at least 30 days before arrival


6. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.


7. Voucher

Voucher will be issued by the Resort after the booked trip is confirmed and payment is completed.

A service voucher will be sent by email/fax to passenger.


8. Liability and Insurance

Emeralda resort is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers

Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.


9. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.


10. Children discount

• Under 5 years old: Free of charge, share cabin with parents.

• Children from 6 to 11 years old will be charged as 50% of an extra person if sharing bed with parents.

• Children aged 12 or older is considered as an adult if sharing bed with parents



Client is requested to submit all passenger details at least 07 (seven) days prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).

12. Special note

Please give your credit card that is used for the payment of this online booking & your passport upon check in. If the credit card is incorrect, the Resort can deny the online payment transaction which you did before.

What is a correct credit  card?

• Name on credit card is the same with the name on passport

• The information on credit card coincides with the one you input in our Internet payment portal

• No scratch, cross, edit on the credit card